Client: D2C Fashion Brand
E-Commerce Brand Cuts Support Cost by 68%
A fast-growing D2C fashion brand drowning in 3,000+ monthly support tickets hired us to build a custom AI chatbot integrated with Shopify and their order management system — handling returns, tracking, and FAQs with zero human touch.
The Problem
3,000+ tickets/month. 12-hour avg response time. Burning ₹4L/month on manual agents.
Our Solution
GPT-4-powered chatbot with live Shopify data, CRM sync, and intelligent escalation routing.
The Result
Support costs cut 68% in 90 days. CSAT jumped from 3.6 → 4.8. Response time: under 2 seconds.
68%
Cost Reduction
< 2s
Response Time
4.8/5
CSAT Score
Tech Stack